We endeavour to deliver within 5 days of orders being placed.
We deliver to the UK for using 1st class Royal Mail and to outside the UK using Airmail. We only charge the actual cost of postage for the weight and destination of the package. You can order up to 2kg of products online. If you require more than this, please call us on 0131 477 1838 or email us using our form.
If your order does not arrive within 14 days, please contact us either by email or call us on 0131 477 1838.
You can choose to collect your order from our shop in Edinburgh free of charge. Select "Collection: PekoeTea Edinburgh" in the Shipping Region Box at the checkout. We will try to have your order available for collection within 24 hours and we will notify you by email when it is ready. You will need to bring proof of address with you.
Our Shop is located at:
20 Leven Street
We're open 10-6 Monday - Saturday. Closed on Sunday.
We do not accept returns of tea, coffee or chocolate as these as a perishable items
You can return your non-perishable items by post. However, before you do please e-mail email@example.com for confirmation - You must return your purchase within 30 days and enclose your proof of purchase, order/invoice details and reason for return.
If you are returning a faulty or incorrect product (which has been sent by our mistake) you will not be responsible for paying the return postage however, if you return an item that is not faulty or incorrect all return shipping costs are your responsibility.
If you are in the European Union, you are entitled to a statutory 7 day cooling off period where we will refund the shipping costs of the order. After 7 days, we will deduct the cost of shipping from your refund including the cost to us of shipping on free delivery orders. We will notify you of refund once we've received and processed the returned item.
Your Statutory rights will not be affected. If we have insufficient stock to deliver the goods ordered by you, any sum debited by us from your credit card/paypal account will be re-credited to your account and we will notify you by email at the address given by you on your order form.
The refund will be made as soon as possible and in any event within 30 days of your order.
Edinburgh Teahouses Ltd (PekoeTea)
7 Castle Street
Company Number: SC302571
VAT Number: 929426889
This is an office address only - no stock kept at this address.